IT Helpdesk Staff

- This position is responsible for providing support to staff relating to hardware, applications, troubleshooting computer problems, determining the reason, advice on appropriate action. He/she will manage computers, printers, etc.

- Answer staff’s questions in person and via phone/email…

- Troubleshoot computer, printer, and network, problems.

- Determine source of problems (hardware, software, user access, etc.).

- Manage IT Assets.

- Advise staff on appropriate action.

- Serve as liaison between staff and the department to resolve issues.

- Work one-on-one with staff on application projects.

- Research and recommend hardware and software development, purchase, and use.

- Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration.

- Record, maintain hardware and software inventories, site and/or server licensing, and user access and security.

- Install, configure, and upgrade desktop hardware and peripherals to include network cards, printers, ...

- Work as a team member with other technical staff, such as network, system, and applications, to ensure connectivity and compatibility between systems.

- Conduct technical research on system upgrades to determine feasibility, cost, time required, and compatibility with current system.

- Maintain confidentiality about the information being processed, stored, or accessed by the network.

- Document system problems and resolutions for future reference.

- Train users. Provide on-the-job training for new department staff members.

- Others assigned by superiors.

► Education and Experience

- College or bachelor's degree in Computer Science, Information Technology, or Computer Information Systems.

- Associate degree preferred MCSA/MCSE/CCNA Certificate.

- At least 1 year of experience working in IT Support and helpdesk.

► Required Skills/Abilities:

- Intermediate English skills in communicating by speaking, writing, listening, and reading.

- Advanced knowledge of company-supported applications database. Ability to learn and support new applications. Working with staff requires interpersonal skills.

- Ability to investigate and analyze.

- Ability to plan, implement, test, and troubleshoot system software.

- Ability to develop systems solutions for operational problems.

- Ability to communicate technical guidance and instruction to users on the use of PC, server applications and systems.

- Ability to write technical instructions on the use of programs or program modifications. Records maintenance skills. Knowledge of computer security procedures and protocols.

- Ability to determine the nature of computer hardware and systems software problems, to communicate technical guidance and information to users.

- Ability to learn and support new hardware, software, and operating systems. Working with users requires interpersonal skills.

- Responsibilities may require evening and weekend work in response to the needs of the systems being supported.

► Working Conditions and Benefits:

- Working Place: TTC Building, No. 19, Duy Tan Street, Cau Giay Ward, Hanoi City

- Working time: 8:00 – 17:35 Monday - Friday (Closed Saturday & Sunday)

- Annual Leave: 12 days/year (after probation time)

- Net salary: Negotiable (13 months a year plus Tet bonus & Annual performance bonus)

- Annual Salary Increase: once per year

- Performance Assessment: twice per year (fixed in April and October)

- Insurance: 24 hours’ Accident Insurance, 100% Social Insurance, Health Care Insurance

- WFH Policy: work from home up to 2 days per week after 6 months of employment

- Others: International working environment with many opportunities for learning and development, training courses, company trip, etc.