Account Manager (Pharma, Personal Care & Nutrition)

Our strategic partner provides industrial ingredient solutions across pharmaceutical, personal care, food, nutraceutical, agriculture, and specialty chemical sectors, with a strong focus on scientific expertise and a vision to become a leading distributor in Vietnam.

Location: Ha Noi & Ho Chi Minh City, Vietnam

Summary

Our strategic partner is seeking an Account Manager to manage assigned customer portfolios and drive B2B growth from needs discovery through post-sales follow-up. The role owns revenue, gross profit, pipeline, forecasting, customer data quality, and service experience while coordinating internal teams to convert opportunities into sustainable business.

Job Responsibilities

• Plan customer outreach, care, reactivation, and expansion for the assigned portfolio.
• Document customer needs, applications, buying processes, decision makers, transaction history, and growth potential.
• Maintain regular customer contact, capture feedback, and identify new opportunities.
• Maintain sales opportunities by stage, value, product, probability, expected timing, and next action.
• Track each opportunity from needs assessment and consultation through samples, quotation, negotiation, order, and post-sales follow-up.
• Escalate opportunities affected by delays, missing data, changed requirements, or a need for management support.
• Clarify application needs, technical standards, target price, volume, lead time, and commercial terms.
• Coordinate Product Portfolio, Technical, Application, Testing, and Innovation teams to prepare documents, samples, product recommendations, or solution concepts.
• Follow up on customer feedback after documents, samples, or solution proposals and advance the next commercial step.
• Prepare inputs for quotations, contracts, orders, deliveries, and related transaction documents according to internal processes.
• Monitor deliveries, receivables, complaints, quality feedback, and other issues affecting customer experience.
• Record post-sales information to support forecasting, customer care, and follow-on opportunity analysis.
• Update customer systems, weekly and monthly reports, work schedules, contact results, and opportunity status on time.
• Keep customer, product, pricing, forecast, and pipeline data accurate and aligned with actual business activity.

• Bachelor’s degree or higher in a technical discipline relevant to the assigned application sector.
• 3-5 years of B2B sales or customer development experience; account, opportunity, quotation, order, and technical coordination experience is preferred.
• Industry or segment knowledge is preferred; relevant technical education is advantageous for Pharma, Personal Care, Food, Nutra, or Veterinary solution sales.
• Strong B2B customer development, needs discovery, pipeline building, and opportunity-to-revenue conversion capability.
• Ability to manage revenue, gross profit, forecasts, pricing, receivables, and commercial risk using data.
• Ability to coordinate with Product Portfolio, Technical, Application, Sales Administration, and Operations to complete customer transactions.
• Strong planning, target allocation, performance control, decision-making within assigned scope, and accountability for team effectiveness.
• Disciplined use of CRM, ERP, SharePoint, and shared trackers; data must be source-accurate, version-controlled, timely, and traceable.
• Strong relationship-building, communication, commercial awareness, customer-service orientation, resilience, and persistence.
• Good English for technical reading, communication with customers, suppliers, and partners, and preparation of work documents and reports.