132844 - Japanese Speaking - Field Service Engineer (Electrical & Control) - Trading

RGF's Client - A Japanese trading company specializing in machine tools and engineering software - is looking for a Field Service Engineer - Electrical & Control to provide comprehensive on-site technical service, maintenance, and repair for industrial machinery and automation systems while coordinating with Japanese customers and international manufacturers.

Working Location: Bac Tu Liem District, Hanoi City  

Monthly Salary: 20,000,000 – 25,000,000 VND

Job Responsibilities

- Provide on-site repair, troubleshooting, maintenance, and preventive maintenance for industrial machinery, including:

  - Machine tools.

  - Sheet metal processing machines.

  - Laser cutting machines.

  - Bending machines.

  - Machining centers.

  - Welding robots.

  - Automation systems.

  - Measuring equipment and related industrial machinery.

- Receive and respond to customer service requests; investigate equipment failures at customer sites.

- Diagnose equipment issues by reviewing error codes, alarm history, machine logs, photos, videos and other technical information.

- Inspect electrical and control components, including sensors, relays, contactors, inverters, switches and I/O devices.

- Replace standard electrical parts and consumables; perform basic inspections of hydraulic, pneumatic and mechanical systems.

- Support manufacturer engineers during on-site repair and maintenance activities.

- Explain failure analysis, repair progress and follow-up actions to Japanese customers.

- Coordinate technical discussions with Vietnamese customers and internal teams.

- Communicate with manufacturers in Japan, Vietnam and other countries regarding technical inquiries.

- Prepare and organize technical information, including fault reports, photos, videos and error logs for manufacturers.

- Coordinate engineer dispatch schedules, customer site access, service appointments and replacement parts.

- Compile technical information required for service quotations.

- Prepare service reports and maintenance documentation.

- Provide simple progress updates in both Japanese and English.

- Track service cases, response deadlines, repair history, replaced parts, root causes and preventive actions.

- Report major equipment failures and unresolved technical issues to management in a timely manner.

- Update service records using the company's internal system.

- Bachelor's degree in Electrical Engineering, Electronics, Mechatronics, Automation, Mechanical Engineering, or related fields.

- JLPT N2 or above (or equivalent), with the ability to communicate technical matters, explain service work and prepare simple reports in Japanese.

- At least 03 years of experience in maintenance and repair of industrial machinery, machine tools, automation systems or factory equipment.

- Ability to read English technical manuals and proficient in Microsoft Office applications.

- Ability to read electrical schematics and wiring diagrams, with solid knowledge of electrical components, PLC I/O and basic control circuits.

- Ability to perform first-level troubleshooting of electrical, mechanical, hydraulic and pneumatic systems using standard testing equipment.

- Hands-on working experience in Japan, with good understanding of Japanese working practices, reporting procedures (Hou-Ren-Sou) and experience working with Japanese customers, supervisors or colleagues.

- Willingness to travel to customer sites and provide support during emergencies or outside regular working hours when required.

- Ability to maintain accurate service records, submit reports on time and proactively escalate technical issues.

Preferable Skills / Experience

- Experience servicing machine tools such as laser cutting machines, punching machines, bending machines, machining centers or NC lathes.

- Experience with FANUC controllers, FANUC robots, collaborative robots or PLC programming.

- Experience in equipment maintenance for Japanese manufacturing companies.

- Experience troubleshooting PLCs, servo systems, inverters, sensors and safety circuits.

- Experience in machine installation, commissioning, accuracy testing or operator training.

- Experience preparing service reports in Japanese and communicating with manufacturers in English.

- Experience developing preventive maintenance plans, equipment records or spare parts inventories.

- Valid driver's license.

Notice

Thank you for your interest in career opportunities at RGF. Suitable candidates will be contacted by our consultants at the earliest possible time. Your resume will also be kept in our system for consideration for other suitable opportunities in the future.

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